Frequently Asked Questions (FAQs)
Welcome to the Abbytshirt.store FAQs page! Below are some of the questions we frequently receive. We hope this information will help you resolve your concerns. If you still need assistance, please contact us via email at [email protected].
1. How long can I return my item?
You can request a return within 30 days of receiving your item. To be accepted, the item must be in unused, unwashed condition with all tags and packaging intact.
2. What are the conditions for returning a product?
To be eligible for a return, please ensure that:
The item must be unused and with all tags and packaging intact.
In case of manufacturing defects or damage during shipping, please take a photo or video of the product so we can assist you.
3. What items are not returnable?
Some items are not eligible for return, including:
Products purchased on sale or in a promotional sale.
Personalized or custom-made products.
4. What do I need to do to initiate the return process?
Please contact us via email at [email protected], providing detailed information about the item you wish to return, along with photos or videos (if available). We will respond within 3-5 business days with specific instructions.
5. How long does it take to process an order?
We process orders within 1-3 business days (excluding weekends and holidays). Estimated shipping time is 7-15 business days depending on your shipping address.
6. Can I change my shipping address after placing my order?
If you need to change your shipping address, please contact us as soon as possible. We will try to assist, but cannot guarantee that the address may change after the order has been processed.
7. How do I track my order?
Once the order has been shipped, you will receive a confirmation email or text message with a tracking number and a tracking link. You can track your order by visiting our tracking page.
8. Can I cancel an order after it has been placed?
You can cancel your order within 24 hours of placing your order. After this time, the order will be processed and cannot be canceled.
9. How much does shipping cost?
We charge a flat shipping fee of $6.99 for all orders shipped within the United States.
10. What should I do if my order is defective or incorrect?
If you receive a defective, damaged or incorrect item, please contact us with photos or videos so we can assist you with a return or refund.
11. How long will it take to receive my refund?
Once we receive and inspect the returned item, your refund will be processed within 30 business days via your original payment method.
We are here to help! If you have any further questions, please do not hesitate to contact us via email at [email protected].