Return – Refund

Welcome to Abbytshirt.store returns and refunds policy! We understand that online shopping can be a confusing experience, and we want to make sure you’re completely satisfied with your purchase. Here’s what you need to know about our returns and refunds process:

1. 30-Day Returns Period

You have 30 days from the date you receive your item to submit a return request. Don’t worry if you need more time to decide! However, the item must be in its original condition to be eligible for a return.

2. Return Conditions

For your item to be eligible for a return, please ensure that:

Product Condition: The item must be unused, unwashed, and with all original tags and packaging intact.

Manufacturing Defects or Damage: If your item is defective or damaged during shipping, please take a photo or video so we can assist you promptly.

Incorrect Item: If you receive an item that is not what you ordered (size, color, or style), we will assist you in exchanging or refunding it.

3. Non-Returnable Items

We regret to inform you that some items are not eligible for returns, including:

Special Promotional Items: Items purchased during a promotional or sale period are not eligible for returns unless there is a manufacturing defect.

Personalized Items: Items that have been custom-designed to your specific requirements are not eligible for returns unless there is a manufacturing defect.

4. Return Process

We want to make your return process as easy as possible:

  • Contact Us: Email [email protected] with a detailed description of the item you wish to return (including photos or videos if available).
  • Waiting for Approval: We will respond to your request within 3-5 business days.
  • Returning the product: Once your request is approved, you will receive instructions on how to return the product. You will need to return the product in the same condition as when you received it.
  • Refund: Once we receive and inspect the product, we will process the refund to the original payment method within 30 business days.

5. Delayed or Missing Refund

If you have not received your refund within the specified time, please check your bank account or credit card. Sometimes refunds can take some time to process and update. If the issue persists, please contact us at [email protected] for assistance.

6. Canceling an order

You can cancel your order within 24 hours of placing your order. If the order is canceled within this time, you will receive a full refund. After 24 hours, the order will be processed and cannot be canceled.

7. Shipping Costs for Return

When you make a return, please note that the shipping costs for the return will be the responsibility of the customer. We recommend that you use a tracking service to ensure that the product is sent to the correct address and that you can track the status of your order. If the returned product is not in a condition that qualifies for a return, we reserve the right to refuse the refund.

However, if you receive a defective or non-as-described product, we will refund the shipping costs to you along with a refund for the product.

We always want to provide you with a great shopping experience and will assist you as much as possible in any return-related issues.

8. Contact

We always appreciate your support and are ready to help if you have any questions regarding the return or refund process, please contact us at:

Email: support@abbytshirt.store

Address: 1509 W Oak St, Rogers, AR 72758, USA

Working time: 8:00 am – 6:00 pm (CST) | Mon – Fri